Fundraising Principles

Our Statement of Guiding Principles for Fundraising and complaints procedure

PAWS are fully committed to the standards contained within the Statement of Guiding Principles for Fundraising. For more information on the Fundraising Principles please visit the ICTR website.

The Statement is designed to:

  • Improve fundraising practice.
  • Promote high levels of accountability and transparency by organisations fundraising from the public.
  • Provide clarity and assurances to donors and prospective donors about the organisations they support.
  • PAWS have considered the statement and believe we meet the standards it sets out.
  • We welcome your feedback on our performance via any of the contact points provide

Public Compliance Statement

  • PAWS is committed to complying with the Statement for Guiding Principles for Fundraising and has formally discussed and adopted the Statement at a meeting of the Board of Directors.
  • PAWS has a Donor Charter which is consistent with the Statement of Guiding Principles for Fundraising.
  • PAWS ensures that fundraising staff are provided with information and training on the Statement of Guiding Principles for Fundraising.
  • PAWS regularly monitors compliance with the Statement of Guiding Principles for Fundraising.
  • PAWS considers the Statement of Guiding Principles for Fundraising when planning all fundraising activities.
  • PAWS has a policy relating to working with third party fundraisers.
  • PAWS provides honest, open and transparent disclosure when fundraising from the public.
  • PAWS has a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising. Feedback is recorded for review by relevant staff including the CEO and the Board of Directors. Feedback is responded to promptly and appropriately.
  • PAWS prepares financial reports consistent with the requirements of the Charities Act 2009
  • PAWS ensures that all donations are tracked and recorded in line with data protection requirements.
  • PAWS accessible to the public through a number of readily available contact options.

Complaints

We treat as a complaint any clear expression of dissatisfaction where it is claimed that our activities have not accorded with fair or sound administrative practice and have adversely affected the person by whom or on whose behalf the complaint is made.

Therefore we aim to ensure that:

  • It is as easy as possible to make a complaint;
  • We treat it seriously whether it is made by telephone, letter, fax, email or in person
  • We deal with it quickly and politely
  • We respond accordingly, for example, with an explanation, or an apology where we have got things wrong, and information on any action taken
  • We learn from complaints, use them to improve, and monitor them at an executive and Board level

Our complaints procedure

If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint as quickly as possible but within at least 7 days of receipt, and do everything we can to resolve it within 28 days. If this is not possible, we will explain why and provide a new deadline.

What if the complaint is not resolved?

If you are not happy with our response, you may get in touch again by writing to PAWS Chairperson. The Chairperson will ensure that your appeal is considered at Board level and will respond within two weeks of the appeal having been considered by Board members.

Donor Charter

  • As a charity seeking donations from the public we aim to comply with the Statement of Guiding Principles for Fundraising.
  • Our pledge is to treat all our donors with respect, honesty and openness.
  • We commit to being accountable and transparent so that donors and prospective donors can have full confidence in PAWS
  • We will ensure that where possible, family members of those who bequeathed funds to PAWS are thanked appropriately.
  • We guarantee that we will effectively apply your gifts to us for their intended purposes.
  • We commit that donors and prospective donors:
  • Will be informed of the organisation’s mission, and of the way the
    organisation intends to use donated resources.
  • Will be informed of the identity of those serving on the organisation’s governing board, and that the board will exercise prudent judgement in its stewardship responsibilities
  • Will have access to the organisation’s most recent financial statements.
  • Be assured your gifts will be used for the purposes for which they were given.
  • Receive appropriate acknowledgement and recognition.
  • Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.
  • Can expect that all relationships with individuals representing PAWS will be dealt with professionally.
  • Will be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.
  • Have ready access to PAWS Complaints Policy and procedures.
  • Have the opportunity of having their name deleted from PAWS mailing.
  • Receive prompt, truthful and forthright answers to questions relating to fundraising and use of funds.

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